Refund policy
Exchange Policy – Gigi’s Boutique Pensacola
Effective Date: January 16, 2026
At Gigi’s Boutique Pensacola, we want you to love your purchase. Please review our exchange policy carefully before initiating an exchange.
Eligibility for Exchange
Exchanges are accepted only if ALL of the following conditions are met:
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Items must be unworn, unwashed, and unused
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Items must be in original packaging
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Items must be in resellable condition as new
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No stains, odors, pet hair, makeup marks, or damage
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Tags (if applicable) must be attached
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Exchange request must be made within 7 days of delivery
- Exchanges will be received in the form of a digital gift card
Any item that does not meet these requirements will be refused and returned to the customer.
Non-Exchangeable Items
The following items are final sale and not eligible for exchange:
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Clearance or sale items
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Gift cards
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Accessories, undergarments, swimsuits or personal care items
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Items marked “Final Sale”
Return Shipping
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Customers are responsible for all return shipping costs
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Original shipping fees are non-refundable
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We recommend using a trackable shipping method
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Gigi’s Boutique Pensacola is not responsible for lost or damaged return packages
How to Start a Exchange
To initiate a exchange, contact us at:
📧 gigsboutique@gmail.com
Include:
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Order number
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Item(s) you wish to exchange
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Reason for exchange
Returns sent without prior authorization may not be accepted.
Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page.